CSM Training

- Course workbook including mock exam
- Opportunity to take the exam right after class
- Exam and initial certification fees included
- Free 1 year Scrum Alliance membership
- 14 PDUs and 14 SEUs credits
- Free follow-up coaching sessions
- Full money back guarantee
- Flexible cancellation policy
Certified ScrumMaster®
Start your Agile journey with the Certified ScrumMaster (CSM®) class. This course is an immersive training and learning experience that covers Agile values and Agile principles, the fundamentals of Scrum, the intricacies of the Scrum framework, Scrum roles and responsibilities, and the keys to a successful Scrum implementation. Upon completion of this course, students will be eligible to take the Scrum Alliance® exam and become Certified ScrumMasters.
Who Should Attend
- Developers
- Testers
- Architects
- Business Analysts
- User Experience Professionals
- Functional Managers
- Project Managers
- Product Managers
- Executives

Course Outline
The class is presented in a highly interactive and collaborative format with elements of exercises, games, simulations, videos, and classroom discussion interwoven throughout.
Topics Include:
- Lean, Agile and Scrum values and principles
- Scrum Roles: ScrumMaster, Product Owner, Development Team
- Product Backlog and Product Backlog Refinement
- Product Backlog Items and User Stories
- Planning and Estimation
- Scrum Events: Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective
- Sprint Backlog and Task Boards
- Agile Engineering Practices
- Product Increment and the Definition of Done
- Burndown/Burnup Charts
- Servant Leadership
- Agile Facilitation
- Agile Coaching

Certification and Credits
Upon completion of this class, students can
- Take the CSM exam and attain the Certified Scrum Master designation (CSM)
- Earn 14 Project Management Institute Professional Development Units (PDUs)
- Earn 14 Scrum Alliance Scrum Educational Units (SEUs)

Money Back Guarantee
Your satisfaction is guaranteed! We are confident that you will be fully satisfied with this class and you will be well prepared to pass the certification exam. If the class is not meeting your expectations, just let us know by the end of day 1 and we will give you a full refund.
Flexible Cancellation Policy
- Cancellation requests received at least 2 calendar days before the start of a class receive a full 100% refund. All other cancellation requests receive a full credit for a future class.
- Should the organizer cancel the class for any reason, a full 100% refund will be issued.
- All cancellation requests must be made via email to info@kaizenko.com
What Our Students Are Saying
“Course covers all principles early on which helps set a foundation for the deep dive sections. Activities are key!”
Real-world experiences, stories, and examples
“I most liked the practical exercises and Fadi’s real-world experiences, stories, and examples beyond the covered material.”
“I really enjoyed taking this class. It cleared certain misconceptions I had about certain Scrum topics.”
Great course!
“Great course with plenty of interactive activities to help develop a good foundation of Agile and Scrum.”
“I really enjoyed this class. The time flew by as Fadi made the course interactive and fun. Fadi is extremely knowledgeable and I am very happy with my experience.”
“I realized quickly that I first learned fake Scrum in previous roles and needed help to learn it the right way. Fadi was a good teacher.”
“I have spent about 6 years on “Agile” teams with varying implementations. Very helpful to re-baseline what I thought I knew about Scrum.”
“I’m confident that I will pass the exam on the 1st attempt from what I learned during this course.”
“Excellent strategy to teach content – many relevant examples – held attention and engagement.”
“The course format and instructor was great at getting and keeping me engaged and participating.”
“Exercises and scenarios were memorable and helpful.”
“This was such a helpful course. Fadi had a wealth of real world knowledge that gave great context for the info in the course. There were also a lot of hands-on activities that where really useful.”
Practical examples and insights to enrich the learning experience
“Fadi is a great instructor – very knowledgeable – gave practical examples and insights to enrich the learning experience.”
“Awesome preliminary course to start your Agile journey. Course Content is very effective and instructor is awesome in his teaching style where complex Scrum situations are simplified.”
“Fadi did an excellent job in helping me understand Scrum and get certified.”
“Engaging, personable, and professional from start to finish. It was a pleasure to have Fadi as our instructor.”
“Fadi is extremely knowledgeable about Scrum and its challenges. He uses his amazing articulation and oratory skills to make complex topics seem easy to follow.”
“This course gave me concrete examples that I can immediately apply to my company’s scrum process.”
“One of my concerns with certifications is they can be highly theoretical and difficult to apply in one’s personal work context. This CSM course avoids this trap by using Scrum to run the class itself, and giving students lots of practical experience with the Scrum events, artifacts and agile principles.”
“As someone new to Agile and Scrum, this made for a great, comprehensive introduction. I would recommend this course to everyone.”
“Best collaboration activities ever seen. Innate approach to submerging students inside scrum experience gave unique learning experience.”
“Fadi made the material exciting and knew how to engage us with Scrum and Agile.”
“Introduced to a different way about thinking about Scrum and teamwork. It put my previous experience in a different perspective.”
I was blown away!
“I didn’t know what to expect. I was blown away by the concepts, the different way of thinking and how scrum can be used in any industry.”
“Learning by practicing. Games, simulations and exercises. Concise and simple ways to explain the material.”
“The activities presented in the this course helped increase our Scrum knowledge in a fun and interactive manner.”
Initially Skeptical
“I was initially skeptical about running the course using Scrum, but it really drove the concepts home. I thought the interactive approach was a good way to get hands-on with the content to learn the lessons and really appreciated not just walking through powerpoint.”
“Enjoyed the structure of the class. Worked like a real world example.”
“Fadi has a wealth of knowledge and experience and does a great job addressing questions.”
“Fadi was able to read the room and adjust the curriculum based on the needs of the class.”
“Instructor was very knowledgeable and you could tell he had experience in the field and in teaching.”
“The course is a great opportunity for all agile practitioners (not just Scrum Masters) to refresh on key concepts of Scrum and introduce improvements to their daily work and team collaboration. I highly recommend it.”
“The class demystified Scrum for us. Fadi patiently answered our questions and made us believe this is possible for us.”
“Would gladly take another one of Fadi’s classes.”
“The CSM course offered me an insight into the power of persuasion and servant leadership a scrum master plays in teams.”
“Practical learning and real world practical examples to prepare for what you will encounter.”
“Fadi is very knowledgeable and enthusiastic about the material and he presented it very well.”
“Fadi was enthusiastic without being corny and really paused to allow the class to use the skills already gathered and answer questions. The class was dynamic, followed the principles of Scrum and put things into perspective.”
“Learned a lot! Enough where I see things I need to change at my company regarding our ‘Scrum’ process.”
“Fadi was awesome. He kept us engaged and provided good context on the material.”
“Excellent job of reviewing the content and engaging participants throughout the training.”
“Highly recommended to anyone at any level of Scrum experience.”
“Fadi was excellent at answering questions on the fly. He’s very knowledgeable.”
“Excellent teacher, knows ins and outs of Scrum and Agile. Extremely helpful and patient with our group.”
“The information was presented in an easy to understand, comprehensive, engaging format. The interaction was integral to understanding and was very appreciated.”
Adaptable, entertaining, thorough, with perfect examples
“Adaptable, entertaining, thorough, with perfect examples. Awesome course. I highly recommend it to my teammates.”
“I thought I had sufficient idea about Scrum before the course, but I now have a complete appreciation for the approach.”
“It was a great experience in collaboration and learning.”
“Best live instructor ever experienced.”
“Fadi gave very thorough examples to ensure maximum comprehension – much appreciated.”
Instructor was a field expert with many years of experience
“Instructor was a field expert with many years of experience, but also maintained great facilitation skills.”
“Great course; highly recommended.”
“The course was informative and easy to follow.”
“A new way of thinking and great way to learn the material.”
Private Corporate Classes
Can’t find a class that fits your schedule? Request a private class for your team of 6+ participants at a date and time that works for your team. Private classes are available virtually or in-person. Special discounts apply for larger groups.